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Safe Gaming

Tkcem Responsible Play — Our Commitment to Safe Gaming

Tkcem believes gaming should be a fun experience — never a source of stress. We help you stay in control at all times.

18+ Only 24/7 Support Self-Exclusion Feature

Set a Deposit Limit

Set your own daily, weekly, or monthly deposit limit. Setting a limit on tkcem takes just a few seconds.

Break Feature

If you feel tired or just need a break, use the option to pause your account for a set period.

Self-Exclusion Program

If you feel your gaming is getting out of control, use self-exclusion to completely deactivate your account for a set period of time.

Gaming History Review

View your full gaming history, win/loss records, and time spent — all presented transparently.

Family Protection Tools

A PIN-protected account system to prevent underage family members from accessing the platform.

24/7 Help Center

Our Responsible Gaming support team is always ready to help with any concerns. Come to live chat and we will assist you.

Table of Contents
Introduction Control Tools Warning Signs Check Yourself Set Limits Minor Protection Help & Resources FAQ

1 Introduction

At tkcem, Responsible Gaming is more than a policy — it is our core commitment. We want every user to enjoy gaming, but never at the cost of their personal, family, or financial wellbeing.

Thousands of people across Bangladesh enjoy gaming on tkcem every day. The vast majority play responsibly and in a controlled manner. However, for a small number of users, gaming can become a habit — and sometimes that leads to problems. tkcem acknowledges this reality and is committed to providing solutions.

The heart of Responsible Gaming is this — gaming is entertainment, not a lifeline. When it starts feeling like a burden rather than fun, that is the time to seek help.

tkcem strictly prohibits anyone under 18 from using the platform. All users are subject to age verification.

2 Control Tools

Tkcem has built a set of practical tools that let you manage your own gaming habits. They are easy to access directly from your account settings.

Deposit Limit

Set a daily, weekly, or monthly deposit amount. Once set, it takes effect immediately.

Session Time Limit

Set how long you want to play in one session. When the time is up, tkcem will automatically log you out.

Reality Check

Pop-up reminders appear at regular intervals to let you know how long you have been playing.

Loss Limit

Once you reach a set loss amount, gaming is automatically stopped to prevent further losses.

Cooldown Period

Take a break of 24 hours up to 30 days. You will not be able to log in to your account during this time.

Self-Exclusion

Self-exclusion lasting from 6 months up to 5 years. Your account will be completely inactive throughout this period.

Decreasing your limit takes effect immediately. Increasing a limit requires a 72-hour waiting period — this is in place for your protection.

3 Problem Warning Signs

Sometimes we do not notice when gaming starts to become a problem. Watch out for these warning signs:

Spending Beyond Your Budget High Risk
Chasing Losses with More Bets Medium-High
Hiding gaming activity from family and friends Medium
Feeling restless or irritable when not gaming Early Warning Signs
  • Spending more time gaming at the expense of work, studies, or family.
  • Gaming using borrowed money or by drawing on savings.
  • Repeatedly failing to cut back or stop gaming.
  • Using gaming to cope with stress or sadness.
  • Gaming disrupting your sleep or eating routine.
If you notice any of the above signs, contact tkcem support or use the self-exclusion tool without delay.

4 Check Yourself

Read through the questions below and answer them honestly. If you answer "Yes" to more than three, it may be time to speak with tkcem's Responsible Gaming team.

Do you often spend more time or money on gaming than you planned?

Have you tried to stop gaming but found you could not?

Have your family or friends expressed concern about your gaming habits?

Has gaming ever caused you financial difficulties?

Do you feel angry, anxious, or depressed when you cannot game?

Do you use gaming as an excuse to avoid work, studies, or family responsibilities?

Do you find yourself placing more bets to try to recover money you have lost?

These questions are only for self-awareness. There is no judgment — seeking help is a sign of strength.

5 Steps to Set a Limit

Follow these simple steps to use the Responsible Gaming tools on tkcem:

1
Log in to your account

Log in to your tkcem account and click the profile icon in the top right corner.

2
Go to the "Responsible Gaming" section

From the Account Settings menu, select the "Responsible Gaming" option.

3
Choose Your Tool

Deposit limit, session time, cooldown, or self-exclusion — choose whichever suits your needs.

4
Set a Limit

Enter the specific amount or time limit and confirm. Reductions take effect immediately.

5
Receive Confirmation

Once your settings are saved successfully, a confirmation message will be sent to your email.

Reach out to our support team at any time and they will guide you through the process.

6 Minor Protection

Tkcem strictly ensures that no one under the age of 18 can access this platform. We have multiple measures in place to protect minors:

  • Age Verification: Your date of birth and national ID are used to verify your age at the time of registration.
  • KYC Process: A copy of a government-issued ID may be requested if there is any doubt.
  • Account PIN: If you share a device, protect your account with a PIN code.
  • Immediate Action: If a minor is identified, the account is immediately suspended and any deposits are refunded.
  • Parental Advisory: Parents can use filtering software on their child's device.
If you are aware that a minor is using tkcem, please report it immediately to [email protected].

7 Help & Resources

You are not alone. tkcem's Responsible Gaming team and various organisations are ready to help. If you feel you have a problem, take the following steps:

Tkcem Live Chat

Click the chat button at the bottom right of the site. Our specialist team is always available.

Email Support

Write to us at [email protected] with full details. You will receive a response within 72 hours.

Mental Health Services

Kaan Pete Roi — a mental health support organisation in Bangladesh.

Family Support

Talk to your family. They are there for you — reaching out is not a sign of weakness.

Asking for help takes courage. tkcem is always here for you.

8 FAQ

Yes. Your account balance is kept safe during self-exclusion. Withdrawal is possible once the self-exclusion period ends, or in special circumstances through our support team.

Decreasing your limit takes effect immediately. However, increasing a limit requires a 72-hour waiting period — this helps prevent impulsive decisions.

A Cooldown is a short-term break (24 hours to 30 days) after which your account is automatically reactivated. Self-Exclusion is longer-term (6 months to 5 years) and requires a separate request to reactivate once the period ends.

No, for privacy reasons family members cannot set limits directly on your behalf. However, they can encourage you, and you can set the limits yourself. You can also contact support for more detailed guidance.

No. While self-exclusion is active, tkcem will not send you any promotional emails, SMS, or push notifications. This is an important part of our Responsible Gaming policy.

tkcem's support team is always available via live chat or email. You can also find more information on our FAQ page.

Play Safe, Play Happy — with tkcem

Game responsibly and enjoy every moment. Join tkcem today and make use of our safety tools.

Register Now Log In
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