Encrypted Security
Tkcem uses SSL encryption technology to keep all your personal and financial information fully secure.
Data Privacy
Your personal data is never sold to third parties. It is used solely to improve our services.
Cookie Transparency
Tkcem clearly discloses which cookies it uses and why. You have full control over your cookie preferences.
Secure Storage
All data is stored on secured servers and regularly reviewed through security audits.
Right to Rectification
You have full rights to correct, delete, or export any of your personal data.
Marketing Controls
You can opt out of tkcem's promotional emails or notifications at any time.
1 Introduction
Tkcem is one of Bangladesh's most trusted online gaming platforms. We believe your personal data belongs to you — protecting it is our ethical responsibility. This privacy policy explains how tkcem collects, uses, and safeguards your information.
Whether you are creating an account on tkcem.app, playing games, or simply browsing the site, we ensure your privacy is fully respected at every step. tkcem's privacy policy is built in accordance with international data protection standards.
If you have any questions about this policy, feel free to reach out to our support team at any time.
2 Data Collection
Tkcem collects two types of information — data you provide directly and data collected automatically based on how you use the platform. Details are outlined below:
| Data Types | Example | Collection Method |
|---|---|---|
| Identity Information | Full name, date of birth, national ID number | Registration Form |
| Contact Information | Email address, mobile number | Registration Form |
| Financial Information | Mobile banking number, transaction history | Payment Processing |
| Usage Data | IP address, browser type, pages visited | Automatic (cookie/log) |
| Gaming Data | Bet history, win/loss records | Platform Operations |
| Communication Records | Support chat, email conversations | Customer Service |
3 Data Usage
Tkcem uses the data it collects for specific, defined purposes only. We never use your information for unauthorized or unnecessary purposes. The key purposes under tkcem's privacy policy are:
- Account Management: To keep your account active and secure the login process.
- Payment Processing: To process deposits and withdrawals securely.
- Customer Service: To resolve any issues you encounter quickly.
- Fraud Prevention: To prevent unauthorized access and fraud.
- Legal Compliance: To meet regulatory requirements and ensure KYC compliance.
- Service Improvement: To analyze data and improve your experience.
- Promotional Communications: To inform you about new offers and bonuses, with your consent.
- Responsible Gaming: To identify patterns of excessive gaming and provide support.
4 Data Sharing
Tkcem shares your information with third parties only in the limited circumstances listed below. In each case, we ensure that the third party upholds the same standard of privacy practices.
- Payment Providers: Only the minimum necessary information is shared with mobile banking services such as bKash, Nagad, and Rocket to process transactions.
- Game Providers: Game software operators on our platform receive limited data solely for the purpose of managing gaming sessions.
- Legal Authorities: Data may be disclosed in response to lawful requests from the Government of Bangladesh or relevant regulatory authorities.
- Fraud Prevention Agencies: We cooperate with investigative authorities in cases involving suspicious financial activity.
5 Cookie Policy
Tkcem.app uses various types of cookies that help improve your browsing experience. Cookies are small text files stored in your browser.
| Cookie Types | Purpose | Duration |
|---|---|---|
| Essential Cookies | Login session, security token | Until end of session |
| Functional Cookies | Language preferences, interface settings | 1 year |
| Analytics Cookies | Page visits, user behavior | 6 months |
| Marketing Cookies | Showing Relevant Offers | 3 months (subject to consent) |
You can manage cookies at any time through your browser settings. Please note that disabling essential cookies may cause some features to not function properly.
6 Data Retention
How long tkcem retains your data depends on the type of information and applicable legal requirements. We never hold data longer than necessary.
- Account Information: For the duration the account is active and up to 5 years after closure for legal compliance.
- Transaction Records: Up to 7 years in accordance with financial regulatory requirements.
- KYC Documents: In accordance with regulatory guidelines.
- Support Contact: 2 years after resolution.
- Gaming History: Up to 3 years after account closure.
Once the retention period expires, your data is securely deleted or anonymized so it can no longer be used to identify you.
7 Your Rights
Under tkcem's privacy policy, you have clear rights over your personal data. You may exercise any of the following rights at any time:
Right to Access
You can find out exactly what information tkcem holds about you.
Right to Rectification
You may request corrections to any inaccurate or incomplete information.
Right to Erasure
Under certain conditions, you may request that your data be deleted.
Right to Data Portability
You can download a copy of your data at any time.
Right to Restrict Processing
You may request that we stop using your data for specific purposes.
Right to Object
You may object to your data being used for marketing or profiling purposes.
8 Security Measures
Tkcem employs the latest technology and methods to protect your data. Our security framework is multi-layered and regularly updated.
- SSL/TLS Encryption: All data transmitted to and from the website is protected with 256-bit encryption.
- Two-Factor Authentication (2FA): An additional security layer for signing into your account.
- Firewall & IDS: Automated systems to detect and block unauthorized access.
- Regular Security Audits: Third-party security teams conduct regular security audits.
- Staff Training: All tkcem staff follow strict guidelines when handling customer information.
- Data Backup: Your data is securely backed up across multiple locations.
9 Protection of Minors
Tkcem strictly prohibits anyone under the age of 18 from using the platform. We take special care to protect the privacy of minors.
- Age verification is carried out at the time of registration.
- Where there is doubt, age is verified through official government-issued identification.
- Any account found to belong to a minor is immediately suspended.
- No personal data from minors is collected or stored.
10 Policy Changes
Tkcem may update this privacy policy at any time. When changes are made, we will take the following steps:
- The updated version will be published on this page and the "Last Updated" date will be revised accordingly.
- You will be notified of significant changes via email or in-app notification.
- Continued use of the site after any changes constitutes your acceptance of the updated policy.
- For major changes, a minimum of 14 days' notice will be given before they take effect.
11 Contact
If you have any questions, complaints, or requests regarding this privacy policy, please contact our data protection team. We typically respond within 72 hours.
Live Chat
Click the chat button at the bottom right of the site.
FAQ
Join tkcem — Play Safe, Play Smart
Your information is fully protected. Open an account today and enjoy the thrill of gaming with tkcem.